dg13 Privacy Policy

This page explains how dg13 collects, uses, stores, and protects the personal information of users on our platform in Malaysia. Please read it carefully before using our services.

Information We Collect

When you register and use the dg13 platform, we collect the following categories of information:

  • Account Information: Username, email address, phone number, date of birth, and identity details required during registration.
  • Device & Browser Information: IP address, device type, operating system, browser type, and other technical data collected automatically when you access our platform via mobile or desktop.
  • Payment Information: Transaction details in MYR, including local payment methods such as TNG eWallet, DuitNow, and FPX. Full card numbers are not stored directly by us.
  • Cookies & Usage Data: Cookies are used to identify your session, personalise your experience, and analyse platform usage patterns.

All information is collected transparently and solely for the purposes stated in this policy.

How We Use Your Information

Dg13 uses the information collected for the following purposes:

  • Processing account registration and verifying user identity.
  • Processing financial transactions and ensuring payment security in MYR.
  • Providing customer support and addressing inquiries effectively.
  • Sending promotional content, product updates, and important notifications to users who have consented to receive such communications.
  • Monitoring platform activity to detect fraud or violations of our terms of use.
  • Complying with legal obligations and relevant regulations in Malaysia.

Cookies & Tracking

The dg13 platform uses cookies and similar tracking technologies to enhance the user experience. Cookies allow us to save your preferences, maintain your login session, and understand how users interact with our platform.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of some parts of the platform. We use session cookies (which expire when you close your browser) and persistent cookies (stored for a set period), depending on technical requirements.

Data Storage & Security

All dg13 user data is stored on servers protected by SSL encryption and the latest technical security measures. We retain your information only for as long as necessary to fulfil the purposes stated in this policy, or as required by Malaysian law.

While we take reasonable precautions to protect your data, no method of transmitting or storing data over the internet is completely secure. In the event of a data security breach affecting your information, we will notify you as required by applicable law.

Sharing Information with Third Parties

Dg13 does not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:

  • Service Providers: Third parties who assist us in operating the platform — such as payment processors and infrastructure providers — are bound by strict confidentiality agreements.
  • Legal Requirements: Where required by Malaysian law or a court order, we may need to disclose information to the relevant authorities.
  • Rights Protection: In cases of fraud, misuse, or serious breaches of terms of service, relevant information may be shared to support legal action.

User Rights & How to Contact Us

As a dg13 user, you have the following rights regarding your personal data:

  • Access: You may request a copy of the personal information we hold about you.
  • Correction: You have the right to request that we correct any information that is inaccurate or out of date.
  • Deletion: Under certain circumstances, you may request that your personal information be deleted, subject to our legal obligations.

This Privacy Policy may be updated from time to time to reflect changes in our practices or legal requirements. Any significant changes will be posted on this page with a new effective date.

For any privacy-related enquiries or to exercise your rights, please contact the dg13 support team at: [email protected]. You may also review FAQ us for more information.

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